Membership Rewards and VIP Tiers

How it works

Three things to know

1
Spend the way you normally would

Orders you pay for at checkout and money you add to your wallet both count toward your lifetime total. There is nothing to sign up for or switch on.
2
Move up on your own

As soon as your total passes a tier threshold, your account moves up. The new perks apply from your next deposit.
3
Turn points into balance

Points land in your account with each deposit. Redeem them on your rewards page whenever you like. Every point is worth 1 USD, and you can redeem from 1 point.

Tiers

The five tiers

Thresholds are lifetime totals in USD

Starter

From 0 USD

Deposit bonus 0%
Support Normal
Points per 100 USD 0.0

Plus

From 1,000 USD

Deposit bonus 2%
Support Normal
Points per 100 USD 0.5

Pro

From 5,000 USD

Deposit bonus 5%
Support Medium
Points per 100 USD 1.0

Elite

From 10,000 USD

Deposit bonus 8%
Support High
Points per 100 USD 1.5

Top tier

VIP

From 20,000 USD

Deposit bonus 10%
Support VIP
Points per 100 USD 2.0

Starter begins at 0 USD. The deposit bonus and points start once you reach Plus.

Worked example

What a 500 USD deposit gets you

Same deposit, different tier. The bonus is added on top of what you pay, and the points arrive at the same time.

Tier	Bonus balance	Points	Total extra value
Starter	0 USD	0	0 USD
Plus	10 USD	2.5	12.50 USD
Pro	25 USD	5	30 USD
Elite	40 USD	7.5	47.50 USD
VIP	50 USD	10	60 USD

Points are counted at 1 point = 1 USD. If a deposit promotion is running, it is added on top of your tier bonus.

What you earn

What each perk actually means

Deposit bonus

Your tier adds a percentage on top of every wallet deposit. At VIP that is 10%, so a 100 USD top-up lands as 110 USD in your balance.

Support priority

Every ticket carries your tier, from Normal up to VIP. When the queue is busy, higher tiers are answered first, so the customers who rely on us most wait the least.

Redeem points

Points come with every deposit, based on your tier. At Plus you earn 0.5 points for each 100 USD, and every point redeems for 1 USD of balance.

Good to know

The details, in plain words

Checkout orders and wallet deposits both count toward your tier.
The deposit bonus and points apply to wallet deposits, not to orders paid directly at checkout.
Bonus and points use the tier you are on when the deposit completes.
Your tier bonus stacks with any deposit promotion running at the time.
A refunded or charged-back payment comes off your total, along with any bonus and points it earned.
Points stay in your account until you redeem them, and the value goes straight to your balance.

Questions

Questions people ask

Do I need to join or pay for membership?

No. Every account starts on Starter from day one, and membership is free. You move up on your own as your lifetime total grows.

Which payments count toward my tier?

Completed checkout orders and completed wallet deposits. A payment that is still pending or has failed does not count until it goes through.

When does my new tier start?

The moment the payment that crosses the threshold completes. Your new bonus and points rate apply from your next deposit.

Can my tier go down?

Only if a payment is refunded or charged back. That amount comes off your lifetime total, and if it takes you below a threshold, you move back a tier. Normal use never lowers your tier.

How do I redeem my points?

Open your rewards page, enter how many points you want to use, and confirm. The value is added to your balance right away, and you can spend it on any service. The minimum is 1 point.

Do I earn points on Starter?

Not yet. Points and the deposit bonus start at Plus, which you reach once your lifetime total passes 1,000 USD.

What does support priority change?

It decides where your ticket sits in the queue. Every ticket gets an answer, but when things are busy, VIP and High tickets are picked up before Normal ones.